The service was excellent. They clearly explained everything, and the process was very simple with no upselling or forced charges. The car was in good condition. I booked a manual transmission but got an automatic, and the car was very clean.
When picking up the car, the model we reserved was not available, though that was not the main issue. The main problem was that when picking up the car, it was just left there without any staff to confirm its condition with us. What's worse, when returning the car at the airport, it took three staff members over fifteen minutes to check it, and they claimed there was a small dent on the right door (apologies, but none of the four of us noticed it because we are not professionals!). We drove very carefully and parked the car in a wide spot at the hotel to avoid any potential accidents at night, taking a taxi instead. The rental company said it might have been someone else who caused the damage, yet they still charged us! I would like to ask why no one checked the car with us when we picked it up, but they were so meticulous upon return. It seems intentional to find faults! Moreover, they checked our car very thoroughly, unlike with other cars before and after ours, which were returned quickly. This feels deliberate! We argued for a long time that day, but because our flight was about to take off, we couldn't continue and had to comply. Avis, please reflect deeply on this!
It was pouring rain on the day of pickup, but luckily the rental location was nearby. The car I originally booked was unavailable, so they first switched me to a VW Tiguan with automatic transmission. In the country, these coincidences don't often happen, so I firmly requested a change. They then gave me an Audi A4 station wagon with S-line trim and a manual diesel engine, and I let it go.
Smooth car rental with a brand new vehicle. The only downside is an approximate 85 euros fuel deposit. They promised to refund it when the car is returned with a full tank, but you need to email them with the fuel receipt as a reminder.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS Munich Centre Neuhausen
Blanche Poe
-
-
-
-
View more >Barton Hart
-
-
-
-
View more >Burnell
-
-
-
-
View more >Truda Jones
-
-
-
-
View more >Woodrow Jenny
-
-
-
-
View more >