We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.

Convenient and quick, the car is very new, and the cost performance is high.

Efficient and well-organized process

Good, the paperwork was handled quite quickly and the staff were really nice.

Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.