The rental car was in excellent condition, and the staff were patient and friendly during both pickup and return. The only misunderstanding was that no one was present to inspect the car when returning it, leading to a charge of AUD 15.66 for not refueling. After providing photos of the fuel receipt, fuel gauge at drop-off, hotel receipts, and routes traveled, they agreed to a full refund. Overall, the company is very professional and offers excellent service. Will continue to support them!