The store charged additional fees unfairly, claiming that the Spanish driving license of the driver was less than 5 years old, and therefore charged more than 30 euros as per their website regulations. Fortunately, after seeking help from the rental car platform, it was confirmed that only drivers under 26 years old with less than 5 years of driving experience should be charged. The rental car platform quickly refunded us the fee.

Efficient,courteous and pleasant staff.

Very easy to use. Booked online and received email confirmation and a great price too.

Counter staff unhelpful, slow, very busy but no extra staff available, was warned before hand by another customer that they will try to rip you off at end of trip! Which they did. Will never use again.

No problems yet, will be making a claim on axa insurance to cover charges.

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.

The service was very good, but I'd purchased the car with reduced excess through easyrenters.com and when I arrived at the office, goldcar attempted to sell me the same excess despite that being obvious through the booking. Also, slow to return the deposit.