Very satisfied

Very good attitude

The service attitude was good. If they could provide pick-up and drop-off services or send us a map from the hotel to the store before we place the order, it would be perfect.

The company provided a better Renault SUV than the one we reserved. The vehicle was brand new and in great condition. The service was also excellent, and the return process was simple. Of course, we drove carefully and didn't encounter any issues. Overall, we were very satisfied with the car rental experience and highly recommend it.

This time, budget was extremely poor. I was very careful and returned the car intact to the designated budget parking lot at Launceston airport, handed the keys to the staff, but three hours later, budget fraudulently charged my credit card $1962. When I called, they alternated between claiming I damaged the car and saying I returned it late (in reality, I returned it three hours early). I rented the smallest Suzuki Swift, which had 66,310 kilometers on it; $1962 is almost the price of this old car. budget did not notify me, nor did they provide a damage report or an appraisal, they just charged my credit card without authorization, which is theft! When I complained on their website, they gave me a standard reply, without addressing the $1962 and even hoping I would rent from them again. What a shameless company. I have to rely on my credit card bank and QEEQ to help me now. On the other hand, my experience renting from Hertz through QEEQ in Australia was relatively pleasant!