The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.

The car rental process went smoothly, the staff was professional, and the car was in great condition.

Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.

The service was very good. Picking up and returning the car were both quick and there weren't many procedures, which made it convenient. I booked a Golf, but it was unavailable, so they upgraded me to a Mercedes A180 for free. I drove over 6000 kilometers, which was quite a pleasant surprise.

Like: Staff was helpful and cooperative. No hassle.