Very satisfied. No queues at all.

At the airport, there was someone in the arrivals hall to assist with the car pickup. They charged an additional 30 euros for returning the car at a different location and requested a 5-euro tip. Since we arrived at the airport in the early morning, we felt it was appropriate to tip for their trouble. Shortly after leaving the airport, we were informed by a gas station attendant that there was an issue with the tire pressure. Kudos to the gas station staff who filled the tires for free. Given that almost everything costs money back home, we insisted on tipping. After driving for a few hours, one of the tires blew out—a car with 100,000 kilometers on it likely never had the tires changed, as the spare was worn down. We paid 300 lira when returning the car but received no receipt. They said a digital receipt would be emailed the next day, which we have yet to receive. Fortunately, we followed the advice from Zuzuche customer service and got a written proof from them. We are now in the process of claiming insurance. Hopefully, it will go through. We're glad we bought full coverage insurance, as a tire costs nearly 900 RMB. Sigh...

The service was very good. The gentleman who received us came to the airport himself to meet us. Although it took some effort to find him, he warmly explained the necessary procedures and demonstrated the vehicle and the HGS system. When returning the car, I contacted him in advance, and he came to the airport to pick us up. He was very polite. He even guided us to the international departure hall. Overall, the service was excellent, and the vehicle was great.

The sales agent pushed insurance heavily at pickup, but other than that, the service was quite good and efficient. You need to go to the Vodafone counter at the airport arrivals area to find the sales agent dressed in green.

There is no physical store, but the staff arrived on time as scheduled.