The car rental company is located near the airport. The quality of the tires on the car I rented was poor, and during my trip, one of the tires burst on the road. Luckily, it happened near a gas station, which had a nearby car repair shop. The shop owner drove over to replace the damaged tire and showed me cracks on other tires as well. This scared me, and I ended up driving slowly for the rest of the trip.
The tire replacement cost 1500 lira. The rental company initially agreed to reimburse me when I returned the car but then said they would refund it to my credit card. Later, they claimed the amount was deducted from the toll fees. After requesting the toll fee breakdown, I found that the 1500 lira wasn't deducted. The company then said that driving with a burst tire had damaged the rim, so they wouldn't reimburse the 1500 lira. In summary, the company refused to pay back the money.
The rental company service is good. After exiting the airport, the counter is on the left. The instructions to pick up the car in the parking garage are very clear.
The rental process was smooth and convenient. Full tank pickup and return policy is great. The staff at the store were professional. Remember to confirm the exit when leaving with the car.
“It was very nice and friendly. No hiccups and head aches. Straight away. I am yet to get the deposit”
About Europcar:10.0/10
Europcar is very helpful. I changed my drop off location from the initial goreme location to the airport. Also, even at the airport, I dropped the car at the parking lot just outside departure gates and kept the key at the Car pick up area of Europcar in the departure. They were accomodative, friendly and went extra mile in fulfilling a smooth drop off. Very nice guys
Booking a car is relatively convenient, but the actual vehicle model depends on the store. The procedure is cumbersome, taking nearly an hour, and there's strong promotion of additional insurance.
Pick-up and drop-off were very convenient, and the process was quick. However, the car's condition was quite average. I got a C3 with a very soft chassis, making the ride bumpy, especially at high speeds. It felt unsafe, as if the wheels might fall off at any moment.
Purchased comprehensive insurance for peace of mind, but at pickup the staff mentioned that in case of an accident, they wouldn't handle it directly. Instead, I would have to pay upfront and request reimbursement from Zuzuche, and there's also a deductible. Their explanation was not reassuring at all. Contacted Zuzuche customer service, and they also mentioned the deductible. Totally confused about the whole situation, but fortunately, the trip went smoothly without any incident.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Istanbul
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