ISTANBUL CAR RENTAL REVIEWS

차를 인수 받을때 풀커버 보험을 들었으나 계약서에는 표기되지 않았고 결제 금액 등이 표기 되지 않았다.

Exceptionally smooth experience, received a new car with just over 100 kilometers on the odometer. The self-drive trip for half a month went very well, without any attempts to upsell insurance.

The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.

Very satisfied

Good service, bought full insurance.

The service was excellent! I love the people in Turkey!

This company doesn't require a credit card for the deposit, and you can return the car early. The return process is quick.

Absolutely do not rent from this company. They lure you with low prices and then scam you with the deposit. The basic insurance they offer has a deductible, and at the store, they push their own insurance. I declined and paid a deposit of 900 euros. They said this would cover any accidents or traffic violations. When I returned the car, there was a minor scratch on the front right side, but they charged the entire deposit. Despite multiple communications with Zuzuche, there was no resolution, and there was no proof of damage assessment or repair. This company is a fraud.

Very satisfied

The service was quite enthusiastic. They ask if you need additional insurance without pushing it. The car had only 4100 kilometers, almost new.

Very satisfied! Although the car was a bit old, the cheap price made up for it.

Credit card processing was slow, took too long

Average

Average

Average

It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.

Satisfied

Satisfied

No

No

Arrived early, picked up the car directly without any insurance upsell.