I had an experience of changing cars in Rome, Italy. Their efficiency was very low, and they didn't replace the car with one of the same class, but with whatever car was available.
The overall service was fine, but the car provided was very unsatisfactory. There was a significant difference between the two car categories. I rented a Mercedes CLA but was actually given a Citroën, which is a huge downgrade.
The store price was 30% higher than the website price, and service fees were not shown on the app. Afterward, the website was unhelpful when I tried to discuss it.
All the procedures were straightforward and the experience was great, all based on trust.
About QEEQ:8.0/10
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