Hertz DUESSELDORF AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Isaac Leigh

Germany

Reviewed: Tue, Oct 14, 2014

About Hertz: 6.0 /10

I had an experience of changing cars in Rome, Italy. Their efficiency was very low, and they didn't replace the car with one of the same class, but with whatever car was available.

About QEEQ: 8.0 /10

Hertz

Dusseldorf Airport(DUS)

Dusseldorf

Germany

1 days rental

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Audrey Salome

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About Hertz: 10.0 /10

The car pickup and drop-off went pretty smoothly, not bad.

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About Hertz: 2.0 /10

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Hertz

Dusseldorf Airport(DUS)

Dusseldorf

Germany

Reviewed: Thu, Jul 5, 2018

“Cologne Hanover”

About Hertz: 2.0 /10

Terrible Hertz! I rented a Volvo V40, similar models displayed were Audi A3 or Volkswagen Golf, without navigation. The front desk didn't give me these cars, only Citroën C4 and Ford C-Max as options, both with built-in navigation. She didn't tell me that the built-in navigation had additional charges. When I swiped my card, I specifically asked if the amount was only for the deposit, she clearly said yes. But in the end, they charged me 204 euros for the navigation. I have my own Chinese navigation, why would I need theirs? This is outright fraud, misleading users. Disgusting!