Satisfactory

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

Additional driver fee is very high, the store doesn't remind you, and the website is not clear

I had already selected the dates and received a quote when booking online, but during checkout I was told that because my rental period was less than a week, I couldn't get that price. The final cost was over $60 more than the quoted price. Also, I don't understand why Ford Focus and Chevrolet Spark are categorized in the same series when they are clearly different in size. In the end, I got a Chevrolet Spark, a very small car, which made me unhappy.

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.