They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.
Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.
Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.
About QEEQ:10.0/10
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