Highly satisfied

Friendly, responsible, punctual

The in-person service and waiting time were okay, but the after-sales service was not satisfactory. I was overcharged for an extra day and had some unexplained fees.

1. They forgot to give me the exit card for the parking lot, so we had to go back a long way to pick it up. 2. The tire pressure warning came on just an hour after picking up the car, indicating low pressure. 3. The car was not clean at all when I picked it up.

I booked an Audi A6 class wagon, but when I went to pick up the car, the agent had us sign a confirmation declaration and we discovered that we got a Skoda wagon instead, which is significantly below the class of the car we booked. Since the pickup point was some distance from the counter and we were in a hurry to get to the ferry, and our English was not fluent, we reluctantly accepted the car and left.