Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.
The car pick-up process at Amsterdam Airport went smoothly. The staff were very patient in explaining everything. We originally booked a Ford SUV, but since it wasn't available, they gave us a Skoda instead. The trunk was spacious, meeting our requirements, and the car was very new. The most satisfying and unexpected part was that the car came with GPS, which made our trip very smooth.
Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.
pudo haber sido mejor una descripcion del uso de los controles del automovil
About QEEQ:8.0/10
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