Car pickup was convenient, the service was good, and the car rented was better than what I requested online. The car had low mileage and was almost new. However, the return location was hard to find, which caused a delay, and I was 40 minutes late returning the car, so I was charged an extra day. The procedures for picking up and returning the car were both convenient.
Overall, it was fine. There were no cars available at the store, so I was upgraded to the latest Q5 hybrid model, which was great to drive. However, the pickup process wasn't thorough, resulting in a fine of 65 euros for fuel charges.
Picked up the car in Lyon, France. The pickup location on the map was different from the actual train station address, causing me to go to the wrong place and be late. The staff member handling the pickup was a black man. Since I don't speak French and my English is not very good, I couldn't understand his professional terminology. Initially, he wanted me to upgrade to a larger car, thinking the one I chose was too small (though there were only two of us). The car he gave me was automatic and included extra insurance, which added 100 euros to the order. Eventually, I insisted on getting the car I booked, and after some reluctance, he gave it to me. This entire process involved coordination through the rental company and my family communicating with him in French. Overall, they were unreliable and delayed my pickup by nearly 2 hours, which was very disappointing. Fortunately, there were no other issues when returning the car! It's really hard to have a good impression of him (not a personal attack, it's their own actions).
About QEEQ:10.0/10
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