The service counter was unattended, no indication of when staff would return. The vehicle was dirty, old, the windshield washer fluid and brake oil were both at the minimum level. Poor service!
In the end, I was extorted for a 200 rupee cleaning fee, claiming the car was not clean, even though it wasn't dirty at all! I even gave 50 rupees as a tip, but that's just how it is in this African country. I've never encountered this situation in other countries before!
The car was in good condition, relatively new, with less than 30,000 kilometers driven. It was a Chevrolet Cruze. Acceleration was a bit slow, but you can't expect too much from a 1.6L engine. The price was reasonable, 10-20% cheaper than AVIS and HERTZ. The only unreasonable part was that the fuel gauge was at 1/4 when I picked up the car, not full as advertised. Fortunately, I managed to return it with the gauge at the same level.
First's service in Mauritius is like a fly in a perfect soup; it nauseated me during my brief interaction at the airport. Regrettably, here's my direct evaluation:
1. I waited an hour for the car. I was supposed to pick it up at 6:00pm, but didn't get it until after 7:00pm, yet they still required me to return it by 6:00pm;
2. They wouldn't let me use a credit card, only cash was accepted. Was it really just because the POS was broken?
3. The $30+ deposit I paid in advance was not acknowledged by First, so I had to pay the full amount in cash on the spot;
4. I got lost on the way back and returned the car two hours late, and they charged me for an entire day;
5. They didn't provide any receipt or invoice, not even a credit card slip (since they wouldn't let me use a credit card);
6. When I asked where I could exchange my remaining rupees for dollars before heading to the airport, they told me it wasn't possible and suggested I give it to them as a tip. Later, airport staff told me I could exchange it at the departure hall;
In summary, my whole trip to Mauritius was filled with sunshine and beautiful beaches of the Indian Ocean, marred only by this shameless car rental company and its employees, like a fly in a perfect soup. It's disgusting.
You should thoroughly evaluate your partners in Mauritius. If this behavior is company-wide, consider terminating your partnership with First. If it's just the actions of that specific employee, please have the company provide a detailed explanation and corresponding measures.
The vehicle is running well, the staff is friendly and helpful. Very satisfied.
About QEEQ:8.0/10
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