I booked a Jaguar XF on Zuzuche, but they gave me a Hyundai i10 at the store. The difference is significant.

Satisfied

First's service in Mauritius is like a fly in a perfect soup; it nauseated me during my brief interaction at the airport. Regrettably, here's my direct evaluation: 1. I waited an hour for the car. I was supposed to pick it up at 6:00pm, but didn't get it until after 7:00pm, yet they still required me to return it by 6:00pm; 2. They wouldn't let me use a credit card, only cash was accepted. Was it really just because the POS was broken? 3. The $30+ deposit I paid in advance was not acknowledged by First, so I had to pay the full amount in cash on the spot; 4. I got lost on the way back and returned the car two hours late, and they charged me for an entire day; 5. They didn't provide any receipt or invoice, not even a credit card slip (since they wouldn't let me use a credit card); 6. When I asked where I could exchange my remaining rupees for dollars before heading to the airport, they told me it wasn't possible and suggested I give it to them as a tip. Later, airport staff told me I could exchange it at the departure hall; In summary, my whole trip to Mauritius was filled with sunshine and beautiful beaches of the Indian Ocean, marred only by this shameless car rental company and its employees, like a fly in a perfect soup. It's disgusting. You should thoroughly evaluate your partners in Mauritius. If this behavior is company-wide, consider terminating your partnership with First. If it's just the actions of that specific employee, please have the company provide a detailed explanation and corresponding measures.

The service is quite good

The vehicle is running well, the staff is friendly and helpful. Very satisfied.