I can understand promoting higher-end models for performance goals, but I don't agree with misleading information to sell upgrades.

I couldn't cancel my car rental due to special circumstances. Why?

I chose a Volkswagen Passat on the app, but ended up with an Alfa Romeo Giulia. The difference is quite significant. Maybe in Europe, the Giulia and Passat are in the same category, but not here. We had tried the Passat's trunk beforehand and it could fit at least two large suitcases, but when we picked up the car in Spain, the Giulia could only fit one large suitcase. We had to find a way to fit the remaining two in the back seats. Also, the parking lot exit gate at the pickup location was confusing, it took us a while to figure out how to get out, not as convenient as back home. Returning the car was fast and easy. We didn’t damage the car, took good care of it, and got no fines.

Very good.

We've got extra charges from final invoice. Evnenthough it was existing damages from first time the pickup area!! When we picked up and returned the car we couldn't get the professional check and information from the staff.