Melbourne - Great Ocean Road - Ballarat - Penguin Island - Melbourne

No staff at the counter, waited a long time for both pickup and drop-off

Clean

On February 22nd, I accidentally left my camera in the car when leaving Melbourne Airport. I contacted the rental company through Zuzuche and they reported that they were unable to reach the rental company. Despite multiple suggestions to try other contact methods, Zuzuche's customer service was rigid and handled the situation poorly, causing us to miss the best time to recover the camera. After five days, on February 27th, they informed us that the rental company staff were on vacation, hence the delayed response, and they claimed they found nothing. I am very dissatisfied with this; Zuzuche is unreliable in critical situations.

Booked a Nissan Qashqai online, but got a free upgrade to a Kia Sorento at the pick-up location. Although we are only two people, so we didn't need the extra space. The car was very clean and in great condition.

Dislike: When i received the booking confirmation, I was confused by the address (avalon airport in Victoria) as it didn't say Victoria at all. I was very concerned that I had booked at some other avalon airport in the world. The only way i could check that i had the right place, was to google avalon airport Victoria, and it said it was in Beach Road, so i presumed that i had the right place after all.