Booked a seven-seater, but got an eight-seater, almost like a minibus. Tried several times to change the car, but it was not possible! Will never rent from them again!
A row of car rental companies in the airport hall, not many people waiting, easy to find. Provide documents, sign and drive away, very convenient. Communicated with the receptionist to change the return location temporarily, no problem! The car's condition was good (over 20,000 km), very easy to drive!
This company is simply terrible! They didn't show the price when we swiped the card. After signing, we found out that the total price was twice what was quoted by ZUZUCHE. When we asked the front desk, they told us it was because of a $350 fee for returning the car in a different location! I repeatedly told them that this was impossible, and they insisted there was no mistake until another staff member confirmed it. They assured us they would help us get a refund. After returning home, I found that my credit card was still overcharged. We contacted ZUZUCHE customer service and the rental company at least 10 times, sent emails, and even threatened to complain to the Australian Tourism Board if the issue wasn't resolved. Every email received a read receipt, but no action was taken for three months. Finally, they refunded the extra charge for the different location return. However, there was still a charge of over $20 for not returning the car with a full tank. We had refueled on the way to return the car, but there was a parade that day, causing detours and making us forget to get the receipt, leaving us with no evidence. We had to accept the loss. I remind everyone to avoid this company if possible, and if you must choose them, confirm the total price before swiping your card. This was a painful lesson for us.
Great! Got an upgraded car! No extra charge for an additional driver! Probably because we bought full insurance! They didn't even check the car when we returned it!
About QEEQ:8.0/10
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