Unforgettable experience, bluntly REFUSED to pickus up at the Airport after waiting for three hours
G.Simmons
United States
Reviewed: Sun, May 26, 2019
About JC:2.0/10
what car? after calling for "pick-up" from the Airport and actually begging some-one to pick my wife and I up, after 3 hours I finally had to rent from another rent-a-car so that I can get where WE were going.
It was great to be picked up at the airport both ways by the car we actually rented. The Nissan /Rogue was brand new , it was its first rental.Carlos was helpful and courteous. The only drawback is the SunPass "trap". It was mandatory no matter what. At $10 a day for 4 days, it was still bearable but for a longer period of time, it would have been less pleasant
- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find.
- It took a little while when we got to the office for them to get all my information in during the check-in process.
- The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door.
- Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic.
- It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car.
- They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back.
- I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.
I was never told about mandatory fees you had to pay once you got there. I didn't need a sunpass but they charge $10 a day and if you have your own insurance they charge you $10 per day. No where during the booking process we're these mentioned.
“Never got the rental! No answer when calling for pickup.”
About JC:2.0/10
JC never answered our calls to be picked up.
After 2 hrs. of trying, we rented from another company.
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Unforgettable experience, bluntly REFUSED to pickus up at the Airport after waiting for three hours
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