Worst possible operation possible. Transportation didn’t meet needs of family size. Never responded to my emails. Rude when called to talk to rep on phone. I was told owner is out of the country and can’t do anything to make it right. Was going to be given another van but was lied to about it being rented... it had a flat tire. I took a picture in case you forget. Also the upcharges were definitely a blindside considering I was told the toll pass would activate at no charge... my receipt says $50. That’s not free. Being told I could go rent somewhere else last minute is a joke. Scam of a business. I will be posting online to make future renters aware.
- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find.
- It took a little while when we got to the office for them to get all my information in during the check-in process.
- The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door.
- Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic.
- It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car.
- They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back.
- I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.
“I will never use this service again. Very dishonest!”
About JC:7.0/10
This is a fraudulent and dishonest company. I will never use them again. They wait until we are brought to their far away rinky dink location then spring on us that we have to pay extra fees that were not disclosed in their booking.
First the only employee that worked there didn't speak english. Not even enough to barely communicate.
We had to call for a pickup at the FLL airport. He picked us up and drove us to a small office off the airport property, in a run down area. He unlocked the door and let us in to do the paperwork.
They tried to charge us $30/day for insurance. I showed them our insurance card. Then they said we were supposed to print out the insurance covered by the credit card company and tried to charge us $20/day. I did print that out and showed that to them. So they charged us $10 a day because we had insurance. I asked why we have to pay $10 for having insurance and they are not providing any insurance for the $10/day. He kept telling me he didn't understand and tried to ignore the question. I persisted that I won't pay $10/day for it. It is a charge if you provide your own insurance. He said "company policy".
Then we were charged $10/day for toll roads. I said we don't plan to take any toll roads. Again he said "company policy".
We rented the car because it was the cheapest at $15/day. By adding $20/day it became $35/day and we would not have rented it for that price. When we booked the car it said our total costs would be $54. Instead they charged us $120.73. We decided not to rent the car and asked to be taken back to the airport. He said he couldn't take us back and that we'd have to take a taxi. It was in a bad area and we didn't want to have to stand there with our luggage until a taxi came to get us. And we didn't want to pay for a taxi.
We signed their extortion paperwork and took the car knowing that we'd dispute it with USAA, a company that we can trust.
“Illegally Operating Partner in Florida Scams Tourist Family”
About JC:2.0/10
There was no pick-up at the airport, we couldn't get through to the car rental company. We took an Uber to the address listed on the receipt, no one was there. We went to another car rental company and they helped us locate your company with a working phone number. The company JC Car Rental was now open but we couldn't rent a car for the agreed upon amount. This company was operating illegally according to state law in Florida. We are owed the deposit and the Uber ride cost. In the end, we had to rent from another company without a reservation costing us a lot more than if we had dealt with a reputable car rental company in the first place.
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Customer Service
Absolutely terrible... Worst experience ever
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