From 2014 to 2016, I went on self-driving trips to the US three years in a row, experiencing three rental companies: Dollar, Alamo, and Hertz. In 2015 and 2016, I booked through zhuche.com, and I was quite satisfied with their service. This time, I rented from Hertz, which is known as a big company, but my experience was just average. First, the service attitude: It's a plus that they didn't try to upsell insurance, but the front desk service was just passable. They didn't demonstrate how to use the E-pass, and there was an additional $20+ equipment fee for the E-pass that wasn't mentioned beforehand. The rental contract has too much content and the font is too small to read in a short time. So, an average rating. Second, the vehicle provided: I originally booked a RAV4, but it wasn't available, so they gave me a Jeep Compass. The car's space was small, everything except the gear was manually adjusted, high fuel consumption, and low power. There was a strong and unpleasant perfume smell in the car. A poor rating. In terms of vehicle quality, Alamo is the best. I strongly recommend future renters to choose Alamo if the prices are similar.
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