I drive however I want, I paid for it, it's not a test drive!

Average

I reserved a Grand Cherokee-level SUV, but when I got to the store, they offered me a Nissan Rogue or a Jeep Patriot and said I could only choose one. It was really frustrating since there were at least 20 Wranglers parked nearby. I asked the staff if I could switch, but they refused. I ended up calling QEEQ customer service for help. They were polite, but after talking to the store employees, nothing changed. In the end, I had no choice but to accept the Rogue, which turned out to be a 2.0 low-end model. It was quite disappointing to spend money on a Grand Cherokee-level SUV and end up with a compact SUV. Previously, when I rented cars from other places, I got vehicles like the Ford Explorer, which are of the same class. ALAMO's service was quite average.

Not many people in line, and the process was quite fast.

The process of picking up and returning the car was very smooth. Alamo has a reasonable, mature, and effective management and operational system for both order and lot management.

Like: Staff were very helpful and friendly.
Dislike: Nothing