Edinburgh - Inverness (Loch Ness and surrounding areas) - Isle of Skye - Edinburgh

Green Motion is a scam company. We rented a car at London's airport in the UK, and already purchased insurance on a domestic rental website. However, when picking up the car, they insisted that our insurance didn't count and required us to buy their insurance. They said if we didn't, even a 1 cm scratch would cost us 800 pounds. We had no choice but to be ripped off by Green Motion. It didn't stop there. We did get a speeding ticket while driving in Liverpool. Green Motion emailed us and sent the police ticket, stating they don't care about the police fines, but they charge a 68-pound administration fee. We had to pay. After paying the admin fee, the police emailed us the next day asking for a 100-pound fine, which we paid. That was somewhat normal, but a month later, Green Motion took another 68 pounds from our credit card. We emailed them asking why, and they stated it was for a second fine, although there was no evidence or police ticket. After that, we had to cancel our credit card to prevent further unauthorized charges from Green Motion. This company is a total scam. We'll never rent from them again.

The attitude was mediocre. Our main complaint is that we booked a 4WD Volkswagen Tiguan, but when we were at the counter, we were not informed that this model was unavailable. Instead, at the pickup point, we were given a different car with a much smaller trunk (the Tiguan can hold 3 large and 2 small pieces of luggage). However, they offered a similar car, the Hyundai IX35, which can hold 3 large and 3 small pieces of luggage, but only if we paid an upgrade fee of 15 pounds per day. Moreover, there was no receipt; we paid cash and only saw 'UP' added on our agreement. We suspect that they had the Tiguan but didn’t give it to us so they could charge the upgrade fee, and that the 135 pounds we paid was pocketed by the staff (no receipt or invoice was provided). Our complaints are: 1. The Honda SUV provided is a similar car to the Tiguan, so there should be no upgrade fee according to the rental agreement; 2. We were not given a receipt or invoice for the charge; 3. Only cash payment was accepted. We demand the return of the 135 pounds charged. We reserve the right to further complaints. We hope the rental company will: 1. Address the issue with the rental provider and recover the 135 pounds; 2. Cease cooperation with this provider to prevent other customers from being scammed.

The car was a Honda jazz which isn’t really like a Volkswagen Golf to drive, it seemed much less good quality. The service on the desk was slow, rude and uninterested in customer service. The man then took over 45 minutes to collect the car as it had to be washed or wasn’t ready but we weren’t told, we were just left waiting in a car park for over 30 minutes

We were charged for a dent in the body of the car above the front right wheel which was smaller than 25mm. This dent looked to have been made by a car door opening and hitting the body of the car. We were charged £239.25 or $323.08 for this damage.

Like: I was happy with Green Motion Service.
Dislike: I didn't like EasyRentcars.com service. Their are not customer frendly and customer support team was awful.