Wait time was close to an hour, but the srvc rep gave a free upgrade.

A very good rental company, always my first choice.

Very satisfied.

My deposit hasn’t been refunded yet, and I don't know if they charged me. I’m writing this review to warn other fellow countrymen. Don’t think that choosing this rental company is a good deal. I rented from this company in two consecutive cities, and no matter how many times I refused, they added all kinds of insurance and printed it out, taking advantage of the fact that you don't understand English. Once you sign, it's considered a contractual agreement! The first time, they gave me an insurance bill of over $200, even though I explicitly told them I didn't want it. The second time, the same thing happened even though I only rented for one day. Don't think that just saying 'NO' is enough; they will print out a whole bunch of insurance for you. And after returning the car, you'll face the awkward situation of figuring out how to get back to the airport. It's better to choose a rental company run by Chinese! Remember, Americans aren't as friendly as you might think. Fellow countrymen, please be cautious when renting cars.

Prefer Alamo dollar tried to charge us all sorts of extras i.e. extra ins ,toll charges , gas, tried to tell them we had a sat nav so knew how to avoid tolls also we didn't need extra ins and wanted full to full. As we travel to Orlando at least twice a year we know what we want and need

Like: Athena was terrific when I turned in the car.
Dislike: Long line when I arrived