The service attitude was good, but the damage assessment of the vehicle was ridiculous. The rental fees are not expensive, but they strongly pushed insurance upon arrival, 50 euros a day, which is more than the rental fee! I was told that any minor damage would start at 300 euros since I did not buy their insurance because I already had comprehensive insurance and years of overseas driving experience. Three days later, returning the car at the airport, the story unfolded: during the inspection, they found a crack about 2 cm in the left taillight of the car, which is a subcompact Kia, similar to the lowest class of private cars in China like the QQ. The repair cost in China would be around 300-200 yuan. I thought Goldcar would charge 300 euros for sure. Unexpectedly, they calculated a whopping 1077.34 euros, including repair fees, taxes, downtime, etc. It was a total rip-off!! By the way, I never had an accident. The only explanation is that it got hit while parked. Honestly, I suspect they might have intentionally damaged the taillight during inspection, but this is just speculation without evidence. Additionally, the gas station near Malta airport is extremely hidden. I've never encountered an airport that hides the gas station so well, clearly to prevent you from returning the car with a full tank. I couldn't find the gas station and planned to return the car with an empty tank due to a tight schedule. In the end, Goldcar charged an 80-euro refueling fee, not including the fuel cost! It was just a handling fee, completely unreasonable. It’s an absolute scam! Be very careful with them, and you'll need to be extremely vigilant to avoid being ripped off.

Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.

Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.

Booking platform easy to use.

it was not as good experience in stead of 2008 they gave us 108 then we had to go back and ask for another SUV even manual ,what happened didn't start again went back inside and got another vehicle not professional at all

Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA" Very unprofessional approach.