Keflavik-Reykjavik-Vik-Hofn-Höfn, Round Trip

The store is a bit far from the airport. When I went to the store to pick up the car with my pre-order, I was told there were no cars available and that they would refund me. Of course, I couldn't accept this, so I discussed the possibility of upgrading the car model. The store said there were no upgraded models available either. I then suggested going to their parking lot to check, and the staff accompanied me. Unexpectedly, a Hyundai SUV had just been returned, so I insisted that the store rent me this recently returned car. The staff eventually agreed. The most frustrating part was that when customers go to the store at the agreed time to pick up their car, they are told there are no cars available. The store doesn't proactively find a solution but instead directly proposes a refund, completely disregarding the customer's prior booking.

There was hardly any queue, but after inspecting the car, I found it was different from my reservation. I had booked an automatic gasoline car, but they gave me a manual diesel. I had to wait 20 minutes to switch to another automatic gasoline car. The replacement was an older Japanese model. Returning the car was slow due to limited staff, and I was worried about missing my flight, so I wasn't very satisfied. Other than that, the car condition was good, though the power was a bit weak. The fuel consumption was very satisfactory at 5.8 liters per 100 km.

When renting the car, they only looked at the English translated document, not the driving license. Downside: They provided a car that had been driven for over a hundred thousand kilometers, which had high fuel consumption and scratches all around. I requested a replacement, but they said there was no car available. Upside: You don't have to worry about further scratches, it has a large space, is heavy and stable. The car inspection upon return was very thorough.

Poor attitude.

At pickup, they proactively pointed out existing scratch locations, and at dropoff, there was staff available early to check the car.