The service at the pickup store was terrible! I was scheduled to pick up the car at 9 AM, but the car wasn't ready. They asked me to wait for 30 minutes. After 30 minutes, the car still hadn't arrived. I called the customer service of the rental company, and they asked me to wait for another 30 minutes. After another 30 minutes, the car still hadn't arrived. I discussed with customer service to switch to a different rental company, which was farther away, so I took a taxi to pick up the car. At 11 AM, Budget called saying the car was ready. Customer service suggested I still go back to pick up the Budget car and claim compensation afterward. I took a taxi back and, after finishing all procedures, it was already 11:20 AM—over 2 hours past the scheduled time, ruining my entire day’s plans! This is simply absurd. How can they expect anyone to book with them again if they can't provide the car at the agreed time? Additionally, I had booked a Festia but got an Accent. The car was new, but it felt much inferior to Festia and was unstable on highways. Could they notify us in advance if they needed to change the car model? If it weren’t for my family's urgency, I wouldn't have rented from this store at all!

Quite convenient and efficient!

Not bad

This store located in downtown Sydney is very busy, as there are many other rental companies nearby. The staff are very professional and the processing speed is quick. When I was processing the rental, they made it clear that a regular English translation wasn't sufficient—they accepted only NAATI certified translations. The process required a credit card, the original driver's license, and the reservation confirmation. Everything went smoothly, and they explained the additional insurance and roadside assistance options that need to be purchased separately. At the end, they even provided a map, which was very friendly. Since we purchased full insurance for the rental, we didn't buy any additional insurance from them. Their extra insurance costs $32 per day and reduces the deductible to $300. The car had around 17,000 kilometers on it, which is relatively new. Later, we saw AVIS cars with only 6,000 kilometers, which were newer. When picking up the car, we carefully checked for scratches around the vehicle, and there were quite a few small scratches. When returning the car, they just checked whether the fuel tank was full, and everything else went smoothly.

Good explanation, simple and fast.