Both pickup and return were convenient.

Delayed car pickup

1. Had to wait over half an hour for the staff. 2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle. 3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia. 4. The car wasn't full of fuel, it was only at the last segment. 5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos. 6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.

Car rent condition very bad for car. Brake almost finished and didn't services at all. Very dangerous when driving due brake problems. When pick up we ask for changes then not other car xan choose. Terribly

The car was not safe for rental, horn did not work, steering was horrendous and the car would not start if it was raining. I will never use EPTA again and would give a lower rating if I could.