Extremely dissatisfied. First, we went to the front desk, and they informed us we needed to purchase insurance and other fees. When we declined, the staff was very displeased with us. Then, our tire got punctured on the road, and we requested a tire change. They just gave us a different car. When returning the car, we received nothing. When we realized something was wrong and approached them, we waited for three hours. Up to now, I haven't gotten my refund, and I don't know what to do.

Extremely satisfied!

The car was nice and pretty new. The rental counter repeatedly trying to sell additional insurance was annoying.

Overall, very satisfied.

The service was too slow, and the attitude was mediocre.