The store is a bit far from the airport. When I went to the store to pick up the car with my pre-order, I was told there were no cars available and that they would refund me. Of course, I couldn't accept this, so I discussed the possibility of upgrading the car model. The store said there were no upgraded models available either. I then suggested going to their parking lot to check, and the staff accompanied me. Unexpectedly, a Hyundai SUV had just been returned, so I insisted that the store rent me this recently returned car. The staff eventually agreed. The most frustrating part was that when customers go to the store at the agreed time to pick up their car, they are told there are no cars available. The store doesn't proactively find a solution but instead directly proposes a refund, completely disregarding the customer's prior booking.

When renting the car, they only looked at the English translated document, not the driving license. Downside: They provided a car that had been driven for over a hundred thousand kilometers, which had high fuel consumption and scratches all around. I requested a replacement, but they said there was no car available. Upside: You don't have to worry about further scratches, it has a large space, is heavy and stable. The car inspection upon return was very thorough.

I booked a Subaru Forester but was given a brand new low-trim Ford Edge. Although they are somewhat similar in class, I strongly suspect they don't actually have Subaru vehicles. The car pickup process was smooth and the staff were nice. When returning the car on Christmas Day, the office was already closed. They allowed me to return the car for free at 4 AM the next day, but the staff working on the second day of the Lunar New Year at 4 AM was understandably not in a good mood, giving a 0 for attitude.

Excellent service, I even got a free upgrade, I'm so happy!

Got an even better car then the one we booked. Staff was extremely helpful.