Very satisfied

Tried to give me a dirty heavily damaged Malibu and when I asked for another. I was told by a very rude guy that I’m renting a USED car! The car was so dirty and damaged that I insisted and was finally given a presentable car.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.

They didn't have the car we reserved so opted for an even better vehicle. Too large so we exchanged it the next day, no problem. Staff at both locations were friendly and easy to work with. No high pressure extra sales.

1) First car assigned was not clean and had feces in the back seat. I had to go in and have another car assigned. 2) When I dropped off car, it was clean, had a full tank of gas, and was on time. I was told I would get a receipt sent to me. Not only did I not get a receipt sent, but I was charged an additional US$80.01 without any explanation. I have now had to put the charge into dispute with my credit card company.