Trip to the East Coast of the USA

We rented the car for a total of 14 days and chose EASYPASS, thinking it would be charged based on actual usage. However, when returning the car, we were charged $18.49 per day for 10 days, totaling $184.98, while the actual toll fee was only $26.42. This unexplained charge is outrageous; it's just overcharging.

The actual car model provided did not match the reservation; They tried to charge extra fees; The service attitude of the local staff was average.

It's okay, the service is decent. However, the rental company never provides navigation addresses for picking up and dropping off the car. They only provide vague locations like 'some store.' I booked a Ford but was given a Nissan.

At the car rental spot next to NEWARK airport, we arrived around noon, and there were about 10 other customers waiting. With few staff members available, it took over an hour before our turn to process the rental.

They should list that airport fees are exorbitant and increase price by well over $100. Staff at the counter was VERY pushy on adding extras and really hassled me on adding unnecessary insurance options.