Missed the return time and went back the next morning. They didn't charge extra and were very polite.

I reserved a Mercedes C-Class at the same price, but they gave me a GLA. Luckily, I checked the model on the key and argued for a few minutes to finally get the C-Class.

The police did not accept the license information provided by the car rental company online, and held the rental company responsible. However, the rental company shirked their responsibility.

Excellent service. There were scratches on the hood due to an accident, but the staff pleasantly said it was fine.

The store is right on the left side of Granada train station, easy to find. The parking lot is on the right side, just a few steps away. They gave us a much larger business van instead of the automatic normal car we had booked. The staff said they had no automatic cars left and offered us either the larger business van or an upgrade to a Mercedes for an additional 50 euros per day. Shouldn't they automatically upgrade us in such situations?! This delayed us a bit. We called QEEQ customer service and after ten minutes of no response, we expressed our dissatisfaction to the store. The staff provided us with a Volkswagen that was just returned and not cleaned. When we returned the car at Sevilla train station, we mentioned that the car was dirty when we received it and were unsure if we would be charged extra, sigh.