Big Thumb Langkawi International Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Eden Dutt

Malaysia

Reviewed: Sat, Dec 10, 2016

About Big Thumb: 4.0 /10

Before departure, I added them on WeChat to ask questions but never received a single reply. I called three days in advance, and they said everything would be on time, but no one was there when we arrived at the airport. We made numerous calls and waited for over half an hour before finally getting through. From the tone, it was clear they had forgotten. We waited another 20 minutes before someone showed up. They didn't even apologize, just asked for our booking confirmation. Then we waited another 10 minutes for the car, and I had to fill out forms on the roadside. The only good point was the lower deposit, just 100 MYR in cash. The car itself was decent, but it lacked any extras like GPS. Overall, it's nowhere near as good as in Thailand.

Big Thumb

LANGKAWI INTERNATIONAL AIRPORT(LGK)

Langkawi

Malaysia

1 days rental

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“Island Tour”

About Big Thumb: 10.0 /10

The car was delivered directly to the airport. Someone will meet you there. The procedures are simple and the pickup is fast.

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LANGKAWI INTERNATIONAL AIRPORT(LGK)

Langkawi

Malaysia

Reviewed: Thu, Oct 20, 2016

“Langkawi Island Cruise”

About Big Thumb: 6.0 /10

When I arrived, I did not see anyone holding a sign to pick me up. After calling the store and communicating several times, someone finally came. During the paperwork process, they claimed not to have received the order from Zuzuche. They charged me 675 MYR based on the information on my booking confirmation. About 15 minutes later, they brought the car to the arrivals hall entrance. The service was good overall, but the car had over 130,000 kilometers on it and had a burnt smell. I opened the hood and found the engine surface badly scorched. Fortunately, we didn’t encounter any problems. We drove a little over 300 kilometers. The communication issue between Zuzuche and the local company was quite embarrassing for us. Luckily, their staff spoke Chinese well, so communication wasn’t a problem. Overall, I am satisfied with this car rental experience—no issues, safe and sound. I hope for an even better experience in the future.