Very long wait and additional charges.

Waited a very long time to be served, even though only 1 person ahead of me in queue. Car hire seemed to be a very long walk, with poor sign posting of location of car hire. They wanted to charge me a £50 penalty as fuel was only 9/10 full, so had hassle of finding petrol station to fill with another £7 of fuel. Would I use them again? Not in Paris because of the wait to collect car.

Windscreen very very dirty Staff not pleasant

Didn't appreciate, on pickup, the hard selling tactics of additional insurance and threats around penalties for damage or not refuelling the car on return. Stating that prices are cheap because there's an expectation that additional sales will be made on pickup made you feel you were being cheated. Ignoring all that, the car provided was in good condition and caused no problems.