Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.
On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact.
The window had a chip in the middle.
The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days!
There was no windscreen wipers nozzle at all.
The battery of the car for electric drive was empty
This is my first time renting a car abroad. I didn't purchase insurance on the Zuzuche App, but when I arrived at the shop, the staff told us that without insurance, we would have to pay for any personal incidents. So, we ended up buying a rather expensive insurance from them.
We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises.
Also the waiting time in at the pick-up was very long.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Paris
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