Customer service was poor when picking up the car. The booked model was unavailable, and I had to wait for an hour and a half without resolution. They even asked for extra money to switch to another model. However, the service was better when I actually got the car changed.
There were two unexpected situations:
1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop.
2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.
“Great experience from both, Easyrentcars and Budget that I will keep doing for my future car rental!”
About Budget:9.7/10
Great company with great customer services and straightforward business. They provided me with what I needed in no time and the fulfilled my reservation with Easyrentcars without any problem.
About QEEQ:10.0/10
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