Langkawi Island Tour

There is no store at the airport, but there is a dedicated person at the airport to assist with car pick-up, which is very convenient.

Extremely bad. The reasons are as follows: (1) I clearly rented a Myvi, but they gave me a Viva??? (2) The airport pickup service is very slow. We had to wait at the airport for half an hour for the pickup when we arrived; and again for more than half an hour when returning the car. (3) The staff have a bad attitude. When we complained about their delay, they responded with indifference and dismissiveness. (4) The car was extremely dirty, not only full of dust but also had a strange smell, which made me car sick on the first day. To sum up, this is the worst of the worst. I will never rent a car from this company (big thumb) again when I visit Langkawi.

We spent the first two days island hopping after arriving in Langkawi, so on the third day we called to arrange a car pickup outside the airport. The service was good; for an extra fee, they could deliver the car to the hotel, which wasn't too expensive. Future renters can judge for themselves. The car was as described online, but after a while, the air conditioner broke down. We contacted them immediately, and they sent someone to fix it when we passed by the airport office. However, it still didn't work after a while, so they replaced the car that night. Overall, the service was good. A reminder for everyone, when renting a car abroad, having a phone is very important.

I rented three 7-seater MPVs for this trip, and the whole process can be described as 'good things come to those who wait.' Throughout the process, we encountered various issues - the originally reserved cars were unavailable, changes to car models, one car's key couldn't lock the door, and another had a leaking tire. If these problems happened domestically, I believe everyone would find them overwhelming, and they are even more troublesome abroad. Thankfully, with the help of WeChat and their Chinese customer service, all these problems were resolved one by one. Overall, I am satisfied. Additionally, a few reminders: First, taking photos when picking up the car is essential to avoid unnecessary issues. Second, gasoline is very cheap in Malaysia, and many gas stations are self-service. You only need to fill up with 50 MYR at a time, as Langkawi is small and doesn't require much fuel. Third, if you are driving on a secondary road and merging onto a main road, you must give way to the cars on the main, as they drive very fast there. Following our domestic driving habits could lead to accidents. Be careful!

Picking up and returning the car was very convenient. There was a staff member who guided me to get the car.