The counter staff refused to proceed with my order when picking up the car. After driving out of the lot, the personnel discovered the paperwork was under someone else's name, not mine. I waited over half an hour for them to redo the paperwork. If not for the diligence of the car lot staff, I would have given a zero rating. Additionally, my credit card was charged twice, each time $200. This is despite having paid the rental fee in advance while in my home country.
Both pickup and drop-off were convenient. The store was quite busy, so there was some waiting time when retrieving the car. The compact car booked was not in great condition, but they upgraded it for free. Got lucky and received a newly returned Camry, which turned out to be a brand-new car.
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