1. As soon as I said I didn't need their insurance, their attitude became very impatient; the difference in attitude was too big.
2. I started the pick-up process at 8:45 but didn't get the car until 9:30, though my reservation was for 9:00.
3. Although I prepaid, the reserved car model was not available. Initially, they said it was being washed, but after half an hour, they said there was no car available and could only upgrade us to an oversized SUV (a model not found in China), which was very difficult to drive. However, the manager who upgraded us was Chinese and had a decent attitude.
The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.
Like: You get what you ordered, no extra hidden insurance add-ons. Great value for money and convenient locations.
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