Quick pick up and drop off, nice clean and new car. Highly recommend.

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.

Easy to use and gives a complete picture of available rates. I usually find you’re the cheapest.

とてもスムーズに借りることができました。

今回、値下げプロテクターの恩恵はなかったですが、良い機能だと思います。価格や評価を比較して予約できてよかったです。

Nice car. Nice customer service. Everything was smooth and easy. Quick pick up and drop off from the airport with their van.

Like: Polite and efficient staff!
Dislike: I think the scratches on the car should be fixed before handing over to new rentee.