A Bit Deceptive

Very satisfied. Despite the language barrier, the staff immediately used translation apps on their phones to ensure smooth communication!

Unhappy with pickup, satisfied with drop-off. Two overweight African American women were arrogant during pickup and gave me an old car. I didn't rent a premium car, but the fuel tank wasn't full and the low tire pressure warning was already on, clearly indicating no prior inspection had been conducted. During drop-off, a handsome inspector noticed a scratch and asked if there had been an accident. Upon confirming nothing was wrong, he reassured me that insurance would take care of it and told us we could leave after filling out a form. Extremely handsome, right?

Very satisfied

Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!

They gave us a brand new Toyota Sienna (only 16 miles driven), I bought the full insurance package and they didn’t push any other insurance or services. The car had 1/4 tank of gas when we rented it, so we returned it with the same amount.