The service was quite average. We had an early flight and hoped for a timely car return, but they barely made it on time. They almost delayed our shuttle to the airport because they were attending to another customer. Luckily, Auckland Airport isn't very big, so we didn't miss our flight.
This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car.
Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half.
The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!
About QEEQ:10.0/10
Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was.
This aspect of the booking was very poor.
I had a surprise of having to put a $500 bond at the pickup. The was not detailed prior.
About QEEQ:10.0/10
Great and will use it again
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