AUCKLAND CAR RENTAL REVIEWS

Staff very helpful

Booking very easy and good value for money

The staff members were polite and made the all the processes easy and stress free

Booking was easy to carry out.

This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!

Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless

Awesome!!

Awesome!!

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.

All good here.

Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.

Fine. Smooth at both ends.

First time user. Was initially skeptical, as booked price was considerably lower than others. However, research online calmed my nervousness about QEEQ--lots of positive reviews. And the entire process could not have been smoother. A satisfied customer!

Easy service. Very tidy car.

Easy go use interface.

Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.

Easy interface. Always my preference when searching for a car.

Easy and quick service.

Easy interface. My preferred app

Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.

Easy interface. Always prefer using this app.

Good experience with Europcar. Quick and friendly service both at pickup and drop off.

NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!

The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc

Car ran very well

Good booking platform

I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback

It's ok

The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.

Everything was easy and staff were very efficient

It went ik