The process was pretty fast, but it's a bit hard to find. You need to go to the local terminal, not the international one.

Nice car. Easy to find counter and good service from staff. Thank you.

Will book again.

The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.

Car was alright except that it was surprisingly weak on the Phuket hills.

Really good experience all in all.

Helpful counter staff, no waiting lines.