1. When picking up the car, we were asked to buy insurance which cost three times the rental price (190 Euros). After discussing with the rental company, we decided not to purchase it.
2. They insisted on charging an extra 1 Euro per day to upgrade to an i20, otherwise, they kept saying that the original car we booked was poor and prone to issues.
3. We had to pay an additional 24 Euros for a 'fuel service' that was reportedly pre-booked.
The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.
Dislike: They forced me to hire an insurance even though I already had one
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