CAR RENTAL REVIEWS ON GOLDCAR AT TENERIFE AIRPORT SOUTH, TFS

1. When picking up the car, we were asked to buy insurance which cost three times the rental price (190 Euros). After discussing with the rental company, we decided not to purchase it. 2. They insisted on charging an extra 1 Euro per day to upgrade to an i20, otherwise, they kept saying that the original car we booked was poor and prone to issues. 3. We had to pay an additional 24 Euros for a 'fuel service' that was reportedly pre-booked.

Very bad experience when contacting the counter at the airport. The couple in front of me had the same experience. The woman at the counter even tried to stop us talking to eachother. My papers said: Amount payable at pickup 0€. They charged me, with an unfriendly attitude, extra 28€ in local taxes (they said). They then want me to get an extra inssurance at 190€ (the carrental was 70€ for 1 week). When i said no, they want me to sign some very small written letters legal papers saying i was resposible for everything and the chaged med 1400€ on my credit card. When i recieved my "Alpha Romeo" i thought i had rented i recieved a very bashed VW Golf with very low engine power. It took me some while to inspect the car because it had so many bashes. I found two new ones wich had not been recorded. On my holliday I dreamed of how i would come back and they would find something i missed and then charge me MAX. I considered not using the car on the trip or rent another one because it was too risky to use it. A very bad experience. Everything went well though, but i can still sweat thinking of the bill if i had made even the smallest mistake in the trafic.

The service attitude was quite good. Apart from the car being relatively old, everything was fine overall.

The engine was 1.3 too small for driving on steepy roads we didn’t feel safe We spend nearly an hour at the counter as I wasn’t expecting full to empty policy on fuel and a large deposit of £1200 for such a small car plus non refundable charge of £26 . at the end the car costs me £70 for a rubbish car We did not use it around only driving from/to the airport. The staff at the counter was rude and not helpful Never hire a car from them again

The counter staff at the airport spent almost 15 mins PER client, trying to sell them insurance! The staff were so rude that two couples ended up tearing up their booking and instead got a taxi! Then they added on 73 euros for fuel, a deposit of nearly 1200 euros (for a small car) and when we said that was not in our Tcs and Cs, they became aggressive and said we do not have a contract with you, take that up with the broker, they have nothing to do with us! Everyone in the BIG queue (because they were so busy insisting people did not have the right insurance and they needed to buy theirs!) was complaining about the hidden costs and the rudeness of the staff, in particular the Supervisor. I asked for a complaint form and they would not let me leave the window to fill it in! NEVER AGAIN WITH THESE COWBOYS!

Yeah all worked as it should. A very well used Opel Crossland is not an Audi A2 but it worked for me. Car had plenty of dings in it, but this is normal in Tenerife. Car was fine in all respects, other than a dragging brake. Return process simple and a very helpful guy looked after me. Deposit was a bit steep, but it was only pre-authorised and was removed soon after return.

QEEQ's site is complex. The price you see in the summary is rarely the price you pay and the it is a nuisance to have to go through it all and uncheck the boxes. Better would be to hold a profile of a user's preferences and work on that basis. Otherwise process is fine.

CAr was good, the issue is the deposit and the returned documents are not clear. I beleive all was good with my return but until I receive my deposit backI am not sure!