The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.
The pick-up and drop-off locations were easy to find, but the car's condition was poor. The car wasn't cleaned, and I rented it from Amsterdam Airport in the Netherlands, but it had an Italian license plate. Although the scratches on the car were noted in the documents, it still increased the risk of disputes. When returning the car, HERTZ initially refused to inspect it, claiming it was due to a different drop-off location and that their system couldn't find the record. After insisting on an inspection, they were able to locate the record and confirm it. When they asked why our car had an Italian license plate, we realized the car provided wasn't registered in the Netherlands. Only after we presented the rental agreement did they finally confirm everything.
The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.
I saw online that the model I wanted was only available with a manual transmission, but in fact, they reserved an automatic for me (the counter staff didn't mention this). The counter staff said I could switch to an automatic for an additional charge and tried to sell me insurance. The insurance coverage was ridiculous – it was meant to cover the gearshift of manual cars, and they claimed I would have to pay over 5,000 euros if it broke!
The car pick-up process at Amsterdam Airport went smoothly. The staff were very patient in explaining everything. We originally booked a Ford SUV, but since it wasn't available, they gave us a Skoda instead. The trunk was spacious, meeting our requirements, and the car was very new. The most satisfying and unexpected part was that the car came with GPS, which made our trip very smooth.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz AMSTERDAM-SCHIPHOL AP S
Evangeline Den(n)is
-
-
-
-
View more >Barret Sander
-
-
-
-
View more >Bruno Reynolds
-
-
-
-
View more >Owen Thorndike
-
-
-
-
View more >Prima Maltz
-
-
-
-
View more >