The car's condition was well-maintained, and the service process was standard. However, the overall rating is mediocre due to a dispute. During the return at Christchurch Airport, the rental company's staff only asked if the car was returned with a full tank; no other checks were performed. I had to proactively ask if an inspection was needed, to which the staff responded no, just park the car in the designated spot. Later that evening, I received an email from the rental company stating that they found scratches and would withhold the entire deposit. Since I was driving on the left side, I was extremely cautious to avoid any accidents. The unconfirmed scratches and the subsequent charge made the rental experience rather unpleasant.
The communication in English wasn't very smooth, but the staff was very patient!
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