Germany, Austria, Hungary, Slovakia, Czech Republic

My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

Long waiting time in line, they changed the car model without permission, giving me a 1.6 Jeep Renegade (which starts at 110,000 RMB in China). I had reserved a BMW X1, but they claimed both cars are in the same category. The 1.6-liter engine's acceleration was terrible, and the driving experience was very poor. Complaints were useless; they said if I wanted to change the car, I had to pay more, and they kept pushing insurance. This rental company is very small, has few vehicles, and the car we got wasn't even German-plated; it had Slovakian plates. Be cautious when choosing a rental company. Don't do what I did, choosing a cheap option and regretting it later. Beware of foreign scams.

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

The store location is very convenient, all rental companies are between T1 and T2, easy to find. Processing one customer is very slow, around 15-20 minutes... The service attitude is quite average... Arrived at the counter at 6:40 am, a blonde lady said my reservation was for 7 am, so I had to wait 20 minutes. 20 minutes later, I was told they didn't have the car I wanted, only large vehicles like VANS, and I had to wait another 20 minutes... During this time, I saw four local German-speaking customers all get their cars smoothly (three of them were alone and only one group was a pair). Maybe I was overthinking, but they could all be renting VANS??? When I had waited for the third 20 minutes and saw another Chinese couple being told the same thing while locals got their cars smoothly, I got a bit angry. I directly asked the blonde lady how to resolve this issue, then a higher-ranking brunette came out, checked my order, and I told her about my waiting process. She immediately said OK, she would give me a new car but with an extra charge. Since I had already waited for over an hour, I didn't want to wait any longer and agreed. When I went to the garage to pick up the car, I found that they did have the car I wanted... it was just that they were all relatively new?? I don’t understand, maybe they were reluctant to give us these cars? Thankfully, the car I got was indeed new, with only 20KM on it... I probably won't choose this company next time.

1) At Munich Airport, the staff marked the scratches on the car incorrectly, causing misunderstandings when returning the vehicle. 2) The working hours at Budapest airport are from 8:00 to 20:00. Our flight was at 9:20 in the morning, and we were pressed for time. We tried calling the return point the day before to ask if we could return the car a bit earlier, but couldn't get through after 18:00. 3) The car we got had an issue with the left rear tire pressure and the brakes were unstable.